Refund policy


You have 15 days from the date of delivery to return your item(s). To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging.

Returns are processed within 5-7 business days after your item(s) are delivered to us.

Due to sanitary precautions all mask, lace eraser, wig, extension and closure purchases, as well as on sale items, are final sale.

Please contact us at for return instructions.

Customers will be responsible for paying return shipping costs.

If an item is defective, damaged or if you receive the wrong item, please contact us within 5 days upon receiving so that we can evaluate the issue and make it right.

We do not issue the refund if your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have any questions, please contact us at and we will do our best to help you.